Dawn Rodger's
shipping & refund policies

Shipping policy

  • Delivery fees:
  • UK - Free
  • Europe - $25
  • North America - $40
  • Australia/New Zealand - $55
  • Rest of the world - $60
Once payment is received, your artwork will be shipped within 2 working days (unless working on a custom piece in which instance shipping time will be agreed). Tracking and insurance are included. If you have a preference as to the shipping method, let me know and I will be happy to accommodate it. In the case of loss or damage, the customer will receive a full refund and an insurance claim is filed at my end. International buyers please note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are your responsibility. Please check with your country’s customs office to find out what these additional costs will be prior to purchasing.

Refund policy

Refunds will be credited once the item has been received back in its original condition. In order to receive your refund, you must contact me prior to sending a return item- both for approval and for me to provide you with the proper return mailing address. Refunds are made on return of artworks (minus the shipping costs and a 10% restocking fee) within 7 days. In case of loss or damage, the customer will receive a full refund and an insurance claim is filed at my end. Please do not throw out any packaging materials as I will need this along with photos of the damage as evidence for the claim.

Cancellation policy

I gladly accept returns and cancellations
    • Contact me within: 3 days of delivery
    • Send items back within: 7 days of delivery
    • Request a cancellation within: 24 hours of purchase
Cancellations must be requested within 24 hours of purchase. After the item has shipped, cancellation is not possible. I accept returns on artworks (minus the shipping costs and a 10% restocking fee) within 7 days. I do not offer exchanges.