Shipping policyAfter payment is received, your original painting will be shipped within 48 business hours (unless working on a custom piece in which shipping time will be arranged). Tracking and insurance are included for all items. If you have a preference as to shipping method, let me know and I will be happy to accommodate it. In the case of loss or damage, the customer will receive a full refund and an insurance claim is filed on my end.
We are confident that once you have the artwork in your home, you’ll be happy. However, if you are not thrilled with your purchase, you can return the painting and receive a 90% refund (10% is retained to account for the packaging and handling charges).
Returns for a refund of the purchase amount must be made within 5 days from the date your art was marked Delivered by the carrier. You may use the Contact page for any Return Inquiries.
Please be sure to retain all of the original packaging and materials that arrived with the art. Items must be shipped back through a trackable method within 3 days of raising a return inquiry. Should the buyer choose to return the artwork, return shipping will be the buyer's responsibility.
If you do not notify us of your intent to return the work within 5 days of receipt or do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
Also note that return policy for commissions (made to order artwork) is different from our normal policy. You still have 5 days to return the piece, but because it was commissioned, we only refund up to 50%, so that the artist still gets paid for their time and materials used while creating this custom piece.