After payment is received, your original painting will be shipped within 48 business hours (unless working on a custom piece in which shipping time will be arranged). Tracking is included for all items. If you wish to include insurance for the shipping-item the extra fee for this is approximately 5% of the price of the painting (eg.: if the price for the painting is 1000$ the insurance fee is approximately 50$ in addition to the cost of the painting and shipping itself).
Refunds will be credited when the item is received back in its original condition.
In order to receive your refund, you must contact me prior to sending a return item- both for approval and for me to provide you with the proper return mailing address.
Refunds are made on returns of paintings, prints, and made-to-order items (minus the shipping costs and a 10% restocking fee) within 7 days.
In case of loss or damage, the customer will receive a full refund and an insurance claim is filed on my end. Please do not throw out any packaging materials as I will need this along with photos of the damage as evidence.
I gladly accept returns and cancellations
- Contact me within: 3 days of delivery
- Send items back within: 7 days of delivery
- Request a cancellation within: 12 hours of purchase