Jaio's
shipping & refund policies

Shipping policy

After payment is received, your original painting will be shipped within 48 business hours (unless working on a custom piece in which shipping time will be arranged). Tracking and insurance are included for all items. If you have a preference as to shipping method, let me know and I will be happy to accommodate it. In the case of loss or damage, the customer will receive a full refund and an insurance claim is filed on my end.

Refund policy

Refunds will be credited when the item is received back in its original condition. In order to receive your refund, you must contact me prior to sending a return item - both for approval and for me to provide you with the proper return mailing address. Refunds are made on returns of paintings, prints, and made-to-order items (minus the shipping costs and a 10% restocking fee) within 7 days. In case of loss or damage, the customer will receive a full refund and an insurance claim is filed on my end. Please do not throw out any packaging materials as I will need this along with photos of the damage as evidence.

Cancellation policy

I gladly accept returns and cancellations
    • Contact me within: 3 days of delivery
    • Send items back within: 7 days of delivery
    • Request a cancellation within: 24 hours of purchase
I don’t accept exchanges But please contact me if you have any problems with your order. The following items can’t be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
    • Custom or personalised orders
    • Digital downloads
Returns and exchange details Cancellations must be requested within 24 hours of purchase. After the item has shipped, cancellation is not possible. I accept returns on paintings, prints, and made-to-order items (minus the shipping costs and a 10% restocking fee) within 7 days. I do not offer exchanges.