NINOU's
shipping & refund policies

Shipping policy

ORIGINALS: After payment is received, your original painting will be shipped within 48 business hours (unless working on a custom piece in which shipping time will be arranged). Tracking and insurance are included for all items. If you have a preference as to shipping method, let me know and I will be happy to accommodate it. In the case of loss or damage, the customer will receive a full refund and an insurance claim is filed on my end. MADE TO ORDER ITEMS: Please allow 1 to 2 weeks for delivery of made to order items. International buyers please note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are your responsibility. Please check with your country’s customs office to find out what these additional costs will be prior to purchasing.

Refund policy

Refunds will be credited when the item is received back in its original condition.

Cancellation policy

I don’t accept exchanges But please contact me if you have any problems with your order.