Frequently Asked Questions
Do you still have questions? Please visit our Contact Us page to submit your question and we’ll endeavor to answer it within one business day.
An example: A purchase made in the US, shipped to a US address via ground, can take 4 days to be delivered. International shipments may not be much longer, but it really depends on each destination country’s customs process.
Always expect some delays as shipments get processed through customs. Be aware of your own country’s issues and delays when receiving items through customs. Artists will provide a tracking number and the tracking site’s url so you can monitor progress of the shipment.
Do Not dispose of any of the shipping materials. The Artist will require photos and the original packaging in order to successfully make the insurance claim.
Also, be aware that some countries cannot accept returned artworks and are therefore considered restricted: Russia, Ukraine, Serbia, Syria, Iran, Azerbaijan, and Belarus. So sales from artists in those countries essentially mean the sale is final. To explore options for returning the artwork, communicate with the artist directly to see if they have a workaround but do not expect success.
If you fall in love with an artwork but the artist does not ship to your country, simply reach out to the artist via our messaging system with your shipping request.
Do you still have questions? Please visit our Contact Us page to submit your question and we’ll endeavor to answer it within one business day.
- Traffic to your store for the last 7 days or 30 days.
- Received orders for the last 7 days or 30 days.
- Total sales for the last 7 or 30 days.
- Your earnings for the last 7 or 30 days.
- Your withdrawals (payments we made to you) for the last 7 or 30 days.
- A Visitors Maps shows visits by country for the last 7 or 30 days.
- And a few other informative sections for pending shipping, sales report, reviews, and added artworks.
Basic pricing strategy:
- Set an acceptable hourly rate
- Multiply this by the hours spent creating an artwork
- Adding costs for materials on top
Consider the Market:
While it is important to price your artworks on their own merit, it is also very important to consider what’s going on in the world of art around you:
- Consider how other artworks that are similar to yours by artists who have experienced similar success
- Compare your art in terms of size, style, medium
- While it is easy to focus in on your area of the art market, don’t make that focus too narrow – be aware of how others are pricing their artworks, even if they bear no resemblance to yours. Knowledge such as this is an indicator of the direction that the broader art market may be going.
- Think objectively about your art and where it lies in the grand scheme of things. But think objectively – perhaps invite somebody who knows your work, but isn’t family, or your harshest critic for that matter. You are looking for an objective valuation.
Limited editions:
Setting prices for editions is not much different to the strategy above:
- Take the above basic pricing strategy and add value for additional considerations for the entire edition e.g. how much does it cost to produce an entire edition of 50 prints? And how many hours do you spend doing this?
- Then divide this total by the number of editions to get a price per unit
- Keep in mind that all editions should ideally sell out!
Other factors to consider:
- Exhibiting success and other accomplishments in the art world
- How long you have been selling for
- Further costs, including commission charges and gallery guidelines, need also to be taken into account.
- If you find yourself consistently selling the majority of your output over an extended period of time, you should consider upping your hourly rate, or applying a 10% increase to your existing prices.
- Can you justify the price? Can you break it down and explain it to another person? If not, it might make sense to review your pricing.
Alluring product descriptions are essential to exciting buyers and aiding them in their understanding of what makes your artwork special, and why they need to purchase it. A great way to approach this is to start with the why — your reason for creating that particular piece or what it means to you.
Give enough information (but don’t over do it) and use words that breathe life into an otherwise static (yet beautiful) image on a web page.
Consider these 5 questions:
- Why did you create it? What inspired you? Why do you particularly love this piece? Why should the buyer care?
- What is it? Don’t assume that the buyer can figure it out. Things can appear vastly different from one computer screen to the next.
- How big is it? Will it fit over the buyers mantle piece, or is it better suited on their desk?
- What materials and techniques were used? How does it affect the finish? The texture? How does it look when the light hits it?
- How does it work? Are there any special unpacking, hanging or care instructions? How will it be packaged? What method of shipment will be used?
Visit other artists listings for examples to inspire you.
Take special note of the instructions in the email and you may also be featured on our fan page to an audience of 1.5 million fans. Please be aware, we will only do one feature per month for any artist on the fan page, so if you choose the 7 day feature vs the 30 day feature, you may not be featured again on the fan page unless sufficient time has passed.
- WordPress Gutenberg Editor – this page is not so much a how-to post about the Gutenberg Editor but it is a noteworthy introduction published by WordPress.
- How to Use the New WordPress Block Editor – Your WordPress Gutenberg Guide – this is a good introduction of how to use the Gutenberg Editor. You’ll see some technical stuff mentioned about themes which you needn’t worry about. Focus on the Editor itself.
- Go Gutenberg – Learn the New WordPress Editor – this site is dedicated to the Gutenberg Editor with many explanations and tutorials.
- How to Use the New WordPress Block Editor (Gutenberg Tutorial) – is another noteworthy tutorial to use the Gutenberg Editor.
These tutorials will give you an edge using the editor to create your blog post. You’ll learn the best way to create a post and with your own creativity and knowledge, be able to write a solid blog post that enhances your marketing via our website. Post about Events you have coming up, or artwork projects you are working on, your artwork you’ve just added to your store.
All written blog posts are submitted to Pending status awaiting our administrative review. If there is an issue with your post we will let you know so you can make adjustments and resubmit it. If your post is not being actioned in a timely manner, please message us and we will investigate.
- Shipping Policy
- Refund Policy
- Cancellation/Return/Exchange Policy
The template text for these policies can be found in Announcements when logged in to your Vendor dashboard.
Shipping
Do your homework. Most of your artwork tends to be in the same size range so your shipping dimensions and weight will be easy to use to research shipping rates to various countries. Be sure to include Insurance coverage into your shipping costs. After conducting research for rates to various countries in each Shipping Zone you can average out the best rate to apply for that region. Don’t worry if you’re charging too much for some and not enough for others. It will potentially balance itself out.
There may be instances where a new Shipping Zone within one of these zones is required, like you will see for North America where we have a zone for Canada, United States, and Mexico, and as well as for Europe, where we have listed United Kingdom and mainland Europe. If you feel a new zone needs to be added to one of the Shipping Zones, please use our Contact Us page to reach out with your request and recommendations.
Remember, the buyer will have contacted you. So coordinate with them to have them hang onto the damaged shipment, packaging, and to provide you with photos so you can initiate your insurance claim.
Most couriers now offer online quotations, meaning that it now takes only a few seconds (and clicks) to find out how much it will cost to ship your artwork anywhere in the world.
Here is a list of services that offer tracked shipping:
International
- DHL – Visit their Main Page and choose the link Get a Quote to research your shipping cost.
- FedEx – Visit their Get a Quote Page and choose your country and add the necessary shipping details to research your shipping cost.
- UPS – Visit their Get a Quote Page and choose your country and add the necessary shipping details to research your shipping cost.
Canada
- In Canada you have all the above International carrier options and can get quotes from them, too.
- Canada Post – Visit their Find a Rate Page and choose your destination address and necessary shipping details to research your shipping cost.
- netParcel – Visit their Home Page and choose your destination address and necessary shipping details to research your shipping cost.
- flyta – Visit their Home Page and get a quote. Be sure to purchase insurance for your shipment.
- Purolator – Visit their Home Page where you’ll find Get An Estimate section to research your shipping costs.
United Kingdom
- Royal Mail – Get a quote here.
- Parcel Force Worldwide – Get a quote here.
- Collect+Â – Research here.
- MyHermes – Get a quote here.
- Parcel2GO – Get a quote here.
United States
Australia
- Australia Post – Research starts here.
All Countries
Do you have suggestions to add to this for particular countries? Please message us via our Contact Us page with the link to the site and tell us which country they originate and service. Thank you.
- Prepare the package and ship the item as soon as possible. If you need a little more time to sort things out, be sure to let your buyer know. To make sure your artwork arrives in one piece, consider packing artworks with bubble wrap and/or other fortified materials. See the Packing and Shipping Artworks link in the footer for more concise instructions.Including a handwritten thank you note, stickers, business card, and other personal touches is also a great way to show your buyer that you appreciate their business and may even inspire repeat business or referrals.
- Follow up with the buyer on shipping details. Following up with the Buyer is also recommended via email and encourage them to keep in touch. This goes a long way to ensuring they will leave a great review on your profile.
- Ship using a tracked and signed for delivery method. We recommend you use tracked and signed for shipping. This is required in order to be eligible for Seller Protection. Tracking numbers aren’t always free, so remember to take that price into consideration when setting shipping prices.Login to your account and add the shipping tracking number and tracking website link to your order. This helps notify and keep good records on our system of the shipped item.
- Only send the item to the address shown in your sold items list to be protected by Seller Protection. Shipping to a different address after completion of the sale will void the Seller Protection leaving both you and Arts, Artists, Artwork at risk. If the buyer asks you to ship to another address, tell them you will have to coordinate a refund for them, ask them to update their shipping address and then buy the item again.
- Keep your proof of postage. This way, if something goes wrong with the transaction you will be able to prove the item was sent. Keep in mind that, in order to be valid, your proof of postage needs to contain the buyer’s address and date of shipping, as well as a tracking number.
- Follow up. Make sure that the buyer has received the item and that they’re happy with it. It’s a nice thing to do, plus it gives you peace of mind that your shipping efforts were worth it. You can also ask them if they would mind leaving you a review if they haven’t done so already.
When used in foreign trade, a commercial invoice is a customs document. It is used as a customs declaration provided by the person or corporation that is exporting an item across international borders.[1] Although there is no standard format, the document must include a few specific pieces of information such as the parties involved in the shipping transaction, the goods being transported, the country of manufacture, and the Harmonized System codes for those goods. A commercial invoice must often include a statement certifying that the invoice is true, and a signature. (Source: Wikipedia, see more)
It is very important that these documents are 100% accurate as perjury on a legal document can come with a fine or, in some cases, a jail sentence.
Most Shippers will have resources on their website to guide you to properly prepare a Commercial Invoice. We also suggest using Google to search for “How do I write a Commercial Invoice?” for other sources, particularly relevant to your regional requirements.
Please note: We have not figured out the Shipping Class Cost options on the pricing setup for Shipping Method and recommend you only use the Flat Rate and Fee in the top portion. We will continue to research the Shipping Class Cost to determine it’s usefulness to our members.
Arts, Artists, Artwork has done extensive research ourselves to determine where not to sell to, in order to avoid potential issues commonly experienced and have a list of approximately 75 countries we do not sell to. In addition, if you want to make further decisions about where you will or won’t ship to, here are other discussions online on the subject you can review.
- eBay Community: Countries to avoid shipping to
- eBay Community: Safe countries to ship to
- Etsy: Any countries to avoid when shipping internationally?
- Amazon: International Shipping – Problem Countries
If you experience a sale via our website to a country you’ve identified as an issue through your research, please advise us. You will need to refund the payment our site made to you so we can refund the buyer. And with your supporting research, we may need to adjust our “Who we sell to” site settings to restrict sales to that country. Conversely, if you find we are not selling to a country you feel we should sell to, bring your supporting research to our attention and we will review our “Who we sell to” settings. You can message us at support@artsartistsartwork.com
Do you still have questions? Please visit our Contact Us page to submit your question and we’ll endeavor to answer it within one business day.